Storyline 360
De-escalation Under Pressure
A realistic Friday afternoon in a 360 degree bank branch. Frontline staff choose their way through four branches before any instruction begins.
Read the processInstructional designer / Trained musician
Learning built the way performers are trained.
Backward from the outcome, grounded in evidence, and built to produce durable capability rather than temporary familiarity.
Selected work
Articulate Rise
Trading on Edge
Confirmation bias, conviction versus overconfidence, and a pause-check-decide framework, each lesson opening inside a high-pressure scenario.
Read the process
How I design
Start from the outcome
Define the performance first, then design backward to it.
Scenario before instruction
Learners meet the real problem before the framework.
Manage the load
Chunked lessons and spaced practice, built on cognitive load theory.
Measure transfer
Kirkpatrick Level 3 framing: what changes on the job.
Also in the repertoire
- Websites
- Photo and video
- Drone operations
- AI content and workflows
- Newsletters
- Bookkeeping and QuickBooks Online
About
Conservatory training made learning outcomes public, measurable, and unforgiving. That is the standard I design to.
MA in Music Education, educational psychology emphasis, UMKC Conservatory. Bachelor of Music Education and Bachelor of Tuba Performance, Ohio University.